Customer Service Center
We do our best in offering exceptional customer service. Check out CVB’s online resources. If you run into trouble we’ll have you up and running in no time.
We welcome all new clients from Ascendance, Foothill Wireless and Coastal Web Online, please give a us a little time to get to know you and please do not hesitate to call us for information regarding billing and tech support. If there are problems that we are not familiar with we will contact your previous provider for help.
For Technical Support, Outages or Changing your service
you can either e-mail us at
Customer Support by e-mail: support@calwisp.com
or call us at 530-852-0318 - 916-676-2697
Our Office Hours are :
Monday through Friday 8:30 AM to 5:00 PM. If we are unable to answer your call please leave a message. We get back to you until 9:00 PM.
If you have problems we will write a trouble ticket and get back to you as soon as possible. After hours we do check our messages and our system networks are monitored 24/7.
Before you call in for technical support make sure you checked your “First Aid Check List” which you can download from our web site.
For Sales Calls - New Inquiries
530-852-0318 - 916-676-2697
sales@calwisp.com
Billing Questions, Credit Cards
530-852-0318, 916-676-2697
billing@calwisp.com
Billing & Office Address:
1624 Santa Clara Dr., #250
Roseville, CA 95661
Scheduled System Maintenance Information
CVB has regularly scheduled maintenance days, every Tuesday evening from 10:00PM - 2:00AM on Wednesday our System Administrators will be doing routine updates and configuration changes to our network when it is needed, you may experience downtimes during this time frame. Emergency maintenance and important improvements may happen as required and without notice.
To Top
