Welcome to CVB’s Support Center
providing you with faster and more efficient customer service with the new in-house developed top-notch, web based, real-time customer relationship software.
With CaseOPs our case handlers are better equipped to deal with your support calls and maintain a complete case history with instant access to your information.
For Customer Service Questions
We do our best in offering exceptional customer service. Check out CVB’s online Service Info Resources to answer your General Questions regarding CVB’s service.
You can find out about CVB’s:
Customer Qualification
Service Delivery and other related Questions
Installation Services
Technical Support Questions
Billing Questions
E-mail Questions
Customer Referral Program
Policies
For Technical Support, Outages or Changing your service
you can either e-mail us at: support@calwisp.net
or call us at 530-852-0318 - 916-676-2697
What you should know before you call
Need Help Fast?
Search for your solution on our
First Aid Help Guide
hopefully you have a printed version too!
Phone Support
CVB provides its customers with professional technical support FREE of charge during normal business hours. Whether you have a simple question or a more complex situation CVB’s support people will try to help before, during and after you become a customer. We do not provide help with your personal router, computer problems or Microsoft issues. Please contact the respective companies for help! If you want onsite support CVB charges $95/hour if we find it is not CVB’s problem!
Basic support will be given for online for technical needs, concerning CVB equipment, speeds and outage issues. If you get voicemail please leave your name, location, call-back number and a short message and we will return your call as soon as possible. You can also send us an e-mail. Our e-mail support address is: support@calwisp.net
To help us assist you quickly, when you contact CVB Customer Support please have a description of the problem along with the following information:
Troubleshooting via Remote Desktop Access
Have you tried our remote access help?
Remote access creates a secure connection between two computers, allowing one to control another. Our support people can help you more quickly without having to drive to your location.
Is remote access secure?
Yes. You set the criteria required for access so only the right PCs are allowed to connect.
Our Office Hours are :
Monday through Friday 8:00 AM to 5:30 PM. If we are unable to answer your call please leave a message. We get back to you until 9:00 PM.
If you have problems we will write a trouble ticket and get back to you as soon as possible. After hours we do check our messages and our system networks are monitored 24/7.
Before you call in for technical support make sure you checked your Check List which you can download from our web site.
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