CVB is expanding - Join Our Team.
full time, part-time and make a difference - help us to give people in rural areas the chance to get faster internet access and change their life. If you like the great outdoors, you will have some of the best views in Placer County, El Dorado County, Nevada County and Yuba County.
CVB is currently looking for a:
In House and Field Technical Support - Wireless Broadband/Computer Problem Solver
Your Qualities as a Technical Support Person - if you see that the customer has trouble following your instructions in a timely manner and you cannot log-in remotely to help solve the problem, you need to schedule a time to help the person onsite.
- Great troubleshooting over the phone or onsite problem solving skills
- Excellent communication skills
- Pleasant and helpful in communicating with customers
- Able to communicate with customers and assist our customers quickly and efficiently in a timely manner
- Respond to support calls by phone and e-mail
- Be able to diagnose, trouble shoot and solve customer problems
- Schedule customer problems for quick response by our trouble shooters or you
- Keep company managers informed about problems that are reported
Some of the Skills you might have:
- Broadband Wireless Installations knowledge
- Customer Computer configuration knowledge
- Climbing ladders and roofs
- Working with Power Tools and Equipment
- Driving to Customer Location
- Fluent knowledge of Windows desktop operating systems and Macintosh operating systems
- Experience with standard Internet configurations and protocols including: TCP/IP, DHCP, LAN
- Connections for Broadband Internet, SMTP and POP3 e-mail configurations, FTP, DNS
- Experience with web browser and e-mail program troubleshooting and configuration
- Ability to handle escalated troubleshooting cases & provide resolution is a Plus
Experience :
We are looking for person with a prior background in customer support role in a technical field, like working for an Internet Service Provider. Requirements include having a caring attitude towards customer needs and expectations, positive mental attitude, a willingness to learn our systems and express positive ways to improve our systems.
Compensation:
Pay depending on experience. Full time, part-time, working from home opportunities are available. Need your own car!
Hours are Monday - Friday 8:00 am to 5:00 pm. Must have excellent driving record.
We offer:
A leading local Broadband Wireless Internet company with over 13 years of operation experience
Fast growing industry with many opportunities
A very busy but exciting work environment
Contact: Send resume to: jobs@calwisp.com
Or call 530-852-0318 or 916-626-2697
CVB is currently also looking for a:
Wireless Broadband Installer/Technician Contractor
Central Valley Broadband is looking for a Wireless Broadband Installer/ Technician. The person we are looking for will be computer literate, have satellite and cable roof mount experience and should be a SELF STARTER.
· Daily responsibilities will include
- Broadband Wireless Installations
- Customer Computer configuration
- Climbing ladders and roofs
- Working with Power Tools and Equipment
- Driving to Customer Location
- Speak with customers on the phone and in person to provide Broadband Installation Services
- Other responsibilities to be determined
Requirements include having a caring attitude towards customer needs and expectations, positive mental attitude, a willingness to learn our systems and express positive ways to improve our systems. Have great installation skills and the ability and willingness to handle customer interaction in a professional and courteous manner. .
Hours to be determined by installation overload. Must have excellent driving record.
Pay is based on a per installation basis.
Contact: Send resume to: jobs@calwisp.com
Or call 530-852-0318 or 916-626-2697
Full Time - Network Administrator
Location: Roseville, CA
Status: Employee – Experienced, Non Managerial
Experience 2-5 years
About the Position - FILLED - Welcome Christian
Central Valley Broadband, a wireless Broadband Internet access provider is looking for a Network Administrator. The Network Administrator is responsible for day-to-day administration of CVB’s wireless network, delivering Internet service to residential and business users in rural areas of Placer, El Dorado and Nevada counties. This position reports responsibilities to the Network Manager.
The Network Administrator is responsible for major portions of systems support (i.e. routers, servers, email) and assists Sr. Network Administrator with the overall performance and availability of the network (7x24). Provides support for servers and all related network infrastructure. Resolves operational problems or issues under general guidance of the Senior Administrator.
Job Duties Include:
- Troubleshooting when issues arise
- Daily reporting on system status
- New service provisioning
- Configuration, deployment, monitoring and maintenance of all network related devices.
- Other duties as assigned
Skills required:
- Basic network design
- Network administration, functionality, security, compliance and maintenance
- E-mail administration and maintenance
- Hardware support and maintenance (i.e. upgrades, patches
- Various Routing protocols including OSPF
- Mikrotik RouterOS, Linux
- Motorola Canopy
- Wireless backhaul configuration
- Second/Third level’ of support for IT helpdesk.
- Familiarity with SNMP, TCP/IP, OSI Model
Four year degree in computer science or equivalent work experience in an IT environment. 3 years related professional IT experience. Must have knowledge of networking, systems installation and maintenance. Must possess communication skills to exchange information and resolve problems with clients/users/vendors.
Demonstrates:
- Initiative and follow through
- Ability to work independently
- Strong Interpersonal Skills
- Ability to work well under pressure & time constraints
- Strong Organizational Skills
- Ability to identify opportunities, technical risks and impacts of technology solutions
Contact: Send resume to: jobs@calwisp.com
